Policies and Procedures

Food Guarantee

Food items are perishable. We pride ourselves on getting food to you with a long shelf life. We store our foods in a climate-controlled warehouse, rotate our stock with every shipment and practice rigid pest prevention and control. We guarantee the freshest foods are delivered to you. In the event that the food you recieve is not up to your standards, please contact us immediately so that we may correct this issue for you and other Parrot Playground customers. Sometimes the issue originates at the vendor, so contacting us quickly can indeed help many other bird owners.

To report any issues with food quality, please click here.

Returns

Returns must be pre-approved by a Parrot Playground Customer Service Representative in order to receive credit. Our warehouse must receive all merchandise before a credit is issued. Merchandise must be in its original packaging, unopened, and in resalable condition to receive full credit. Returns are subject to a 15% restocking and handling charge when these conditions are not met. Returned merchandise that is unsalvageable, discontinued, or expired (food items) will be disposed of at the customer's expense with no credit issued. Merchandise is not returnable after 30 days.

To request an RMA# for a return, please click here.

Damaged Merchandise

UPS insures all UPS shipped packages. Their claim procedure requires that you contact them upon receipt of the damaged goods. We cannot authorize credit for damaged merchandise unless you follow UPS procedure and they acknowledge the claim. The UPS claim telephone number is 800-742-5877. Only orders that have followed this procedure will be replaced or refunded.

For any additional questions regarding shipping, please click here.

Personal Information Privacy and Data Security

We take your privacy and data security very seriously. Please visit our Privacy Policy page for complete information.

Policy Updates

Our Policies and Procedures may change from time to time and all updates will be posted on this page. If and when it is updated, we will also update the time stamp of our Policies and Procedures which appears at the top of this page.